Reports To: Sr. Product Specialist

Location: Remote

Position Type: Contract

 

Summary

BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Product Specialist to join our Client Experience Team!

In this highly visible role, the Product Specialist will facilitate the set-up and client support of EMR integrations, while demonstrating product features with current or prospective hospices and current hospice clients. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence. 

We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.

Ideal Candidate

You are self-motivated, accountable, poised under pressure and driven by educating and delighting (even the most difficult) customers. You are known as a team player, trusted advisor and master juggler… of projects, that is. You have a gift for clear, concise communication (both written and verbal) and love identifying process improvements to increase efficiency. 

Primary Responsibilities

• Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
• Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
• Identify integration process improvement opportunities to continue driving efficiency and scalability. 
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts, including on-call (up to 1-2 nights per week) if needed. 
• Support Client Success with meeting and exceeding team KPIs 

• Provide exceptional customer service.

Skill Requirements

• Ability to manage up to 15 integration onboarding's successfully. 

• Energetic, organized, meticulous follow up, excellent communication skills

• Comfortable speaking in front of clients, easily approachable 
• Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices. 
• Professional and calm in working with difficult or upset clients. 
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment. 

• Proficient with MS Office (e.g., Word, Excel, PowerPoint)

Other Requirements

• 2-4 years client facing-technical support  

• Ability to work 100% remote

• Ability to travel for internal company summits (twice annually)

• BS Degree or equivalent experience preferred

Benefits

• 100% Remote Environment  experience

• Medical, Dental, Vision, Accidental

• Company paid:  Short Term Disability, Long Term Disability and Life Insurance

• 401k Match after 1 year of tenure (4%)

• 3 weeks of PTO

• Closed for 13 Holiday's

To apply email: careers@betterrx.com