How BetterRX Streamlines Hospice Pharmacy for their Customers

Streamlining Hospice Pharmacy: How BetterRX Saved Nurses Valuable Time and Eliminated Unnecessary Medication Delays for a New Hospice Customer

Introduction

Hospice care plays a pivotal role in supporting those with life-limiting illnesses, offering solace and care to both patients and their families during challenging times. BetterRX, a dedicated hospice pharmacy technology and services company, understands the importance of seamless hospice care, and we're committed to alleviating the unnecessary suffering caused by medication delays. In this blog post, we will discuss how BetterRX helped a new hospice customer reduce medication delays, eliminate wasted medications, and save nurses time, resulting in significant cost savings and improved patient care. 

Meeting Medication Challenges Head-On

Before BetterRX, our hospice customer grappled with a mail-order pharmacy that couldn't fulfill Stat or same-day medication requests. As a result, their nurses had to resort to ordering and picking up three-day medication supplies from local pharmacies while awaiting mail-ordered medications that took a grueling 48 hours to arrive from an out-of-state pharmacy. This dilemma led to local pharmacies becoming reluctant to assist the hospice with urgent fills, exacerbating medication delays and impacting the quality of patient care. 

BetterRX's Solution

BetterRX solved the issue by leveraging our ConnectedRX technology and exceptional customer support. Our technology connects with local pharmacies to handle all medication orders. Our Pharmacy Success Team fosters a mutually beneficial partnership between our trusted network of local pharmacies and our hospice customers. Instead of limiting medication orders to only urgent ones, BetterRX encouraged all medication needs to be filled by trusted local pharmacy partners. We collaborated closely with our hospice customer to identify their comprehensive medication requirements, allowing local pharmacies to prepare for and fulfill all medication requests, whether routine or urgent. 

Through our ConnectedRX medication ordering technology, we bridged the gap between the hospice's care team and local pharmacies that had initially hesitated to work with the hospice's pharmacy benefit manager (PBM). Our technology allows approved and verified orders to be sent to the pharmacy within minutes, which hospice nurses and pharmacies love. As a result, we connected four primary pharmacies to serve our new hospice customer, ensuring coverage across their extensive service area. With real-time digital medication ordering capabilities, our technology empowered the hospice care team to focus on providing compassionate end-of-life care without the stress of medication delays. 

Exceptional Support and Responsiveness

BetterRX is committed to providing responsive technical and clinical support 24/7/365. We take pride in helping our customers navigate complex hospice regulations and compliance, offering technical support, and providing time-sensitive medication recommendations for clinicians. With BetterRX, our hospice customers never face challenges alone; we're with them every step of the way. 

Conclusion  

At BetterRX, we aim to be more than just a dependable partner; we strive to create solutions that connect our customers to the highest quality care and support. Our hospice customer was able to efficiently obtain medications for their patients with our ConnectedRX technology and exceptional customer support. This eliminated the stress of navigating mail-order timelines and picking up extra medications from local pharmacies to ensure patient comfort. By choosing BetterRX, you can provide your patients with the best possible care and support, ensuring a peaceful and dignified end-of-life experience. 

Optimize. Order. Done.

The future of medication optimization and ordering technology is here. Schedule a discovery call with our team to learn more!

About BetterRX

BetterRX's mission is to radically change patient care by ending medication delays that cause needless suffering. BetterRX offers efficient ordering technology, medication tracking, real-time PPD & cost alerts, and committed local pharmacies. Learn more about BetterRX, our ConnectedRX technology, what makes us Better than a PBM, and our Pharmacy partnerships.